TY  - BOOK
AU  - Stapleton, James J.
TI  - Executive's guide to knowledge management
SN  - 0471229253
PY  - 2003///
CY  - Hoboken, NJ
PB  - John Wiley & Sons
KW  - Knowledge management
KW  - Information resources management
KW  - Customer services
N1  - Includes index
ER  -