@book{22057,
	author = {Thill, John V. and Bovee, Courtland L.},
	title = {Excellence in business communication /},
	publisher = {Prentice Hall,},
	year = {2002},
	address = {Upper Saddle River, NJ :},
	edition = {5th ed.},
	note = {Includes index bibliographical references and index}
}