Thill, John V. <br/><br/>
Excellence in business communication / 
John V. Thill, Courtland L. Bovee 
 - 5th ed. 
 - Upper Saddle River, NJ :  Prentice Hall,  2002 
 - xv, 112, 10, 4, 12 p. :  ill. ;  28 cm. 
<br/><br/> Includes index bibliographical references and index 
<br/><br/><label>ISBN: </label>0130909475 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication--Case studies