Basu, Ron <br/><br/>
Implementing quality :   a practical guide to tools and techniques :   enabling the power of operational excellence / 
Ron Basu 
 - London:  Thomson,   2004 
 - xxiv, 311 p.;   25 cm. 
<br/><br/>Includes bibliographical references, glossary and index 
<br/><br/><label>ISBN: </label>1844800571 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management