Balakrishnan Parasuraman Hubungan industri dan pengurusan sumber manusia : isu dan cabaran / Balakrishnan Parasuraman - 2nd ed - Petaling Jaya, Selangor: Pearson, 2003 - xiv, 208 p.; 24 cm References: p. 191-208 ISBN: 9832639441 Subjects--Topical Terms: Industrial relationsManpower planning