Arthur, Lowell Jay <br/><br/>
Improving software quality :   an insider's guide to TQM / 
Lowell Jay Arthur 
 - New York:  John Wiley & Sons,   1993 
 - xxi, 287 p.:   ill.;   24 cm. 
 - Wiley series in software engineering practice .
<br/><br/>Includes bibliographical references (p. 272) and index 
<br/><br/><label>ISBN: </label>0471578045 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer software--Quality control<br/>Total quality management