Czegel, Barbara <br/><br/>
Help desk practitioner's handbook / 
Barbara Czegel 
 - New York:  John Wiley & Sons,   1999 
 - xxiii, 400 p.:   ill.;   24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0471319929 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer industry--Customer services--Management<br/>Electronic office machine industry--Customer services--Management