Shepard, Glenn <br/><br/>
How to manage problem employees : a step-by-step guide for turning difficult employees into high performers / 
Glenn Shepard 
 - Hoboken, NJ:  John Wiley & Sons,   2005 
 - viii, 198 p.:   ill.;   22 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0471730432 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Problem employees<br/>Personnel management