Clegg, Brian <br/><br/>
The invisible customer :  strategies for successful customer service down the wire / 
Brian Clegg 
 - London :  Kogan Page,  2000 
 - vii, 216 p. ;  24 cm. 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>074943144X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Call centers<br/>Electronic commerce<br/>Customer relations