TY  - BOOK
AU  - Clegg,Brian
TI  - The invisible customer: strategies for successful customer service down the wire 
SN  - 074943144X
PY  - 2000///
CY  - London
PB  - Kogan Page
KW  - Customer services
KW  - Call centers
KW  - Electronic commerce
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -