Maier, Ronald <br/><br/>
Knowledge management systems :   information and communication technologies for knowledge management / 
Ronald Maier 
 - Berlin, Germany:   Springer Verlag,   2004 
<br/><br/> Includes index 
<br/><br/>Bibliographical references: p. [555]-628 
<br/><br/><label>ISBN: </label>3540205470 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management information systems<br/>Database management