the present and the promise of knowledge management Despres, Charles Chauvel, Daniele text Boston, MA Butterworth-Heinemann 2000 monographic xv, 344 p. ; 24 cm. edited by Charles Despres, Daniele Chauvel Includes bibliographical references (p. 325-338) and index Knowledge management 0750672471 UMP 20251117142142.0 vtls000006752