Wiggers, Peter <br/><br/>
IT performance management / 
Peter Wiggers, Henk Kok, Maritha de Boer-de Wit 
 - Oxford ;  Burlington, MA :  Elsevier/Butterworth-Heinemann,  2004 
 - xiv, 289 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references (p. [279-280]), glossary and index 
<br/><br/><label>ISBN: </label>0750659262 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management<br/>Business enterprises--Data processing