TY  - BOOK
AU  - Wiggers,Peter
AU  - Kok,Henk
AU  - de Boer-de Wit,Maritha
TI  - IT performance management
SN  - 0750659262
PY  - 2004///
CY  - Oxford, Burlington, MA
PB  - Elsevier/Butterworth-Heinemann
KW  - Information technology
KW  - Management
KW  - Business enterprises
KW  - Data processing
N1  - Includes bibliographical references (p. [279-280]), glossary and index
ER  -