Mitroff, Ian I. <br/><br/>
Managing crises before they happen :  what every executive and manager needs to know about crisis management / 
Ian I. Mitroff 
 - New York :  AMACOM,  2001 
 - xiii, 172 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0814405630 (hbk) 9780814405635 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Crisis management<br/>Communication in organizations<br/>Strategic planning