TY  - BOOK
AU  - McKeen, James D.
TI  - Making IT happen: critical Issues in IT management 
SN  - 0470850876
PY  - 2003///
CY  - Chichester, Eng.
PB  -  John Wiley
KW  - Information technology
KW  - Management
N1  - Includes bibliographical references and index
ER  -