Griffiths, David N. <br/><br/>
Management in a quality environment / 
David N. Griffiths 
 - Milwaukee, Wis:    ASQC Quality Press,   1994 
 - xvii, 193 p.:   ill.;   23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0873892224 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Leadership<br/>Customer services