TY  - BOOK
AU  - Griffiths, David N.
TI  - Management in a quality environment
SN  - 0873892224
PY  - 1994///
CY  - Milwaukee, Wis: 
PB  -  ASQC Quality Press
KW  - Total quality management
KW  - Leadership
KW  - Customer services
N1  - Includes index
ER  -