Gerson, Richard F. <br/><br/>
Measuring customer satisfaction / Richard F. Gerson 

 - Menlo Park, CA:   Crisp Publications,   1993 
 - 112 p.:   ill.;   26 cm 
 - A Fifty-minute series .
<br/><br/><label>ISBN: </label>1560521783 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer services--Evaluation