Oakland, John S. <br/><br/>
Oakland on quality management / 
John S. Oakland 
 - Amsterdam:   Elsevier,   2004 
 - x, 476 p.:   ill.;   24 cm. 
<br/><br/>Includes bibliographical references (p. [456]-465) and index 
<br/><br/><label>ISBN: </label>0750657413 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Total quality management--Case studies