TY  - BOOK
AU  - Oakland, John S.
TI  - Oakland on quality management
SN  - 0750657413
PY  - 2004///
CY  - Amsterdam
PB  -  Elsevier
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references (p. [456]-465) and index
ER  -