Rahmat Ismail <br/><br/>
Pengurusan khidmat pelanggan :  petua dan teknik / 
Rahmat Ismail 
 - Kuala Lumpur :  Utusan Publications & Distributors,  2001 
 - xv, 152 p. :  ill. ;  22 cm. 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9676111422 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations<br/>Customer satisfaction