TY  - BOOK
AU  - Chek Mat
TI  - Pengurusan berkualiti: dalam perkhidmatan 
SN  - 9676106240
PY  - 2000///
CY  - Kuala Lumpur
PB  - Utusan Pub.
KW  - Quality control
KW  - Malaysia
KW  - Social service
KW  - Social work administration
N1  - Includes bibliographic references
ER  -