Chang, Richard Y. <br/><br/>
Performance scorecards :   measuring the right things in the real world / 
Richard Y. Chang, Mark W. Morgan 
 - San Francisco, CA:   Jossey-Bass,   2000 
 - xxviii, 162 p.;   24 cm 
<br/><br/>References: p. 161-162 
<br/><br/><label>ISBN: </label>0787952729 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness--Measurement<br/>Performance technology