TY  - BOOK
AU  - Chang, Richard Y.
AU  - Morgan,Mark W.
TI  - Performance scorecards: measuring the right things in the real world 
SN  - 0787952729
PY  - 2000///
CY  - San Francisco, CA
PB  -  Jossey-Bass
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance technology
N1  - References: p. 161-162
ER  -