Goetsch, David L. <br/><br/>
Quality management :  introduction to total quality management for production, processing, and services / 
David L. Goetsch, Stanley B. Davis. 
 - 4th ed. 
 - Upper Saddle River, N.J. :  Prentice Hall,  c2003 
 - xviii, 858 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0131224611 (pbk) 0130933872 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management