00705nam a2200205 a 4500001001400000003000700014005001700021008004100038020002100079020002200100040000800122100002200130245014700152250001200299260005400311300003600365504005000401650002900451700001900480vtls000010090KUKTEM20251117142307.0060606t2003    njua   f      001 0 eng d  a0131224611 (pbk)  a0130933872 (hbk.)  aUMP1 aGoetsch, David L.10aQuality management :bintroduction to total quality management for production, processing, and services /cDavid L. Goetsch, Stanley B. Davis.  a4th ed.  aUpper Saddle River, N.J. :bPrentice Hall,cc2003  axviii, 858 p. :bill. ;c25 cm.  aIncludes bibliographical references and index 0aTotal quality management1 aDavis, Stanley