Summers, Donna C. S. Quality / Quality suite [computer file] Donna C. S. Summers - 3rd ed - Upper Saddle River, NJ: Prentice Hall, 2003 - xii, 751 p. ill.; 24 cm.; + 1 computer disc Includes index Bibliography: p. 733-739 ISBN: 0130419648 Subjects--Topical Terms: Quality control