Martin, William B. <br/><br/>
Quality customer service :  how to win with the customer / 
 Quality customer service  visual crisp interactive  [electronic resource] : 
William B. Martin 
 - 4th ed. 
 - Menlo Park, CA:  Crisp Publications,  2001 
 - viii, 110 p. :  ill. ;  26 cm. +  1 computer disc 
 - A Fifty-minute series .
<br/><br/><label>ISBN: </label>1560525991 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Programmed instruction<br/>Customer relations--Programmed instruction