Quality customer service how to win with the customer Quality customer service visual crisp interactive Martin, William B. creator text xxu Menlo Park, CA Crisp Publications 2001 2004 4th ed. monographic eng
electronic resource
viii, 110 p. : ill. ; 26 cm. + 1 computer disc general William B. Martin Customer services Programmed instruction Customer relations Programmed instruction A Fifty-minute series 1560525991 UMP 060606 20251117142308.0 vtls000010099