TY  - BOOK
AU  - Holtzblatt, Karen
AU  - Wendell,Jessamyn Burns
AU  - Wood,Shelley
TI  - Rapid contextual design: a how-to guide to key techniques for user-centered design 
SN  - 0123540518
PY  - 2005///
CY  - Amsterdam
PB  -  Elsevier
KW  - System design
KW  - System analysis
N1  - Includes bibliographical references and index
ER  -