TY  - BOOK
AU  - Hargie, Owen
AU  - Dickson,David
TI  - Skilled interpersonal communication: research, theory and practice 
SN  - 0415227194
PY  - 2004///
CY  - Hove, UK; New York
PB  -  Routledge
KW  - Interpersonal communication
N1  - Includes index; Bibliographical references (p. 443-507)
ER  -