Czegel, Barbara 1953- <br/><br/>
Running an effective help desk / 
Barbara Czegel 
 - 2nd ed. 
 - New York:   Wiley Computer Pub.,   1998 
 - xxv, 434 p.:   ill.;   24 cm. 
<br/><br/>Includes bibliographical references (p. 425-426) and index 
<br/><br/><label>ISBN: </label>0471248169 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer industry--Customer services--Management<br/>Electronic office machine industry--Customer services--Management