TY  - BOOK
AU  - Czegel, Barbara 1953-
TI  - Running an effective help desk
SN  - 0471248169
PY  - 1998///
CY  - New York
PB  -  Wiley Computer Pub.
KW  - Computer industry
KW  - Customer services
KW  - Management
KW  - Electronic office machine industry
N1  - Includes bibliographical references (p. 425-426) and index
ER  -