TY  - BOOK
AU  - Reardon, Kathleen Kelley
TI  - The skilled negotiator: mastering the language of engagement 
SN  - 078796655X
PY  - 2004///
CY  - San Francisco, Calif.
PB  -  Jossey-Bass
KW  - Negotiation in business
N1  - Includes index
ER  -