Owen, Tim <br/><br/>
Success at the enquiry desk / 
Tim Owen 
 - 3rd ed. 
 - London:  Library Association Pub.,  2000 
 - xv, 87 p.;  22 cm. 
 - The successful LIS professional .
<br/><br/><label>ISBN: </label>1856044041 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)<br/>Information services--Quality control