Flowers, Stephen <br/><br/>
Software failure, management failure :   amazing stories and cautionary tales / 
Stephen Flowers 
 - Chichester:   New York:   Wiley,   1996 
 - x, 197 p.;   24 cm. 
<br/><br/>Includes bibliographical references (p. 182-186) and index 
<br/><br/><label>ISBN: </label>0471951137 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer software--Quality control<br/>Total quality management