TY  - BOOK
AU  - Flowers, Stephen
TI  - Software failure, management failure: amazing stories and cautionary tales 
SN  - 0471951137
PY  - 1996///
CY  - Chichester
PB  -  New York,  Wiley
KW  - Computer software
KW  - Quality control
KW  - Total quality management
N1  - Includes bibliographical references (p. 182-186) and index
ER  -