TY  - BOOK
AU  - Haug,Michael
AU  - Olsen,Eric W.
AU  - Bergman,Lars
TI  - Software process improvement: metrics, measurement, and process modeling 
SN  - 3540417877
PY  - 2001///
CY  - Berlin; New York
PB  -  Springer
KW  - Software engineering
N1  - Includes index
ER  -