Total quality management / 
Dale H. Besterfield ... [et al.] 
 - 3rd ed. 
 - Upper Saddle River, N.J. :  Prentice Hall,  2003 
 - xi, 640 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 631-633) and index 
<br/><br/><label>ISBN: </label>0130993069 9780130993069 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management