@book{27934,
	author = {Goetsch, David L. and Davis, Stanley B.},
	title = {Understanding and implementing ISO 9000:2000 / David L. Goetsch, Stanley B. Davis},
	publisher = { Prentice Hall,},
	year = { 2002},
	address = {Upper Saddle River, NJ:},
	edition = {2nd ed.},
	note = {Includes index}
}