Rampersad, Hubert K. <br/><br/>
Total performance scorecard :   redefining management to achieve performance with integrity / 
Hubert K. Rampersad 
 - Burlington, MA:   Butterworth-Heinemann,   2003 
 - xx, 332 p.:   ill.;   24 cm. 
<br/><br/>Includes bibliographical references (p. 313-317) and index 
<br/><br/><label>ISBN: </label>0750677147 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Performance--Measurement<br/>Employee motivation<br/>Organizational learning