TY  - BOOK
AU  - Rampersad, Hubert K.
TI  - Total performance scorecard: redefining management to achieve performance with integrity 
SN  - 0750677147
PY  - 2003///
CY  - Burlington, MA
PB  -  Butterworth-Heinemann
KW  - Total quality management
KW  - Performance
KW  - Measurement
KW  - Employee motivation
KW  - Organizational learning
N1  - Includes bibliographical references (p. 313-317) and index
ER  -