@book{27975,
	author = {Institut Tadbiran Awam Negara (INTAN)},
	title = {Tonggak Dua Belas = the Twelve Pillars},
	publisher = {Institut Tadbiran Awam Negara (INTAN),},
	year = {1992},
	address = {Pantai Baru, KL:}
}