TY  - BOOK
AU  - Conway, Susan
AU  - Sligar,Char
TI  - Unlocking knowledge assets: knowledge management solutions from Microsoft 
SN  - 0735614636
PY  - 2002///
CY  - Redmond, WA
PB  -  Microsoft Press
KW  - Knowledge management
KW  - Organizational effectiveness
N1  - Includes glossary and index
ER  -