Sentana, Aso <br/><br/>
Excellent service & customer satisfaction :  ajangg wacana dan kiat-kiat penting bagi keberhasilan pebisnis / 
Dr. Aso Sentana 
 - Jakarta :  Penerbit PT Elex Media Komputindo,  2006 
 - 271 p. ;  21 cm. 
<br/><br/><label>ISBN: </label>9792096290 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer satisfaction