TY  - BOOK
AU  - Sentana,Aso
TI  - Excellent service & customer satisfaction: ajangg wacana dan kiat-kiat penting bagi keberhasilan pebisnis 
SN  - 9792096290
PY  - 2006///
CY  - Jakarta
PB  - Penerbit PT Elex Media Komputindo
KW  - Customer services
KW  - Customer satisfaction
ER  -