@book{28444,
	author = {Dobson, Ann},
	title = {Writing business letters :},
	publisher = {Grolier International Inc.,},
	year = {1996 (Printed 2003)},
	address = {Wanchai, Hong Kong:},
	edition = {Deluxe ed.},
	note = {Library has 30 volumes under series, each with a different title}
}