@book{28735,
	author = {Brantley, Clarice Pennebaker and Miller, Michele Goulet},
	title = {Effective communication for colleges /},
	publisher = {Thomson/South-Western,},
	year = {2005},
	address = {Mason, OH :},
	edition = {10th ed.},
	url = {http://www.loc.gov/catdir/toc/fy045/2003109348.html}
}