Doane, Darryl S. <br/><br/>
50 activities for achieving excellent customer service / 
 50 activities for achieving excellent customer service  [computer file] 
Darryl S. Doane, Rose D. Sloat, authors & editors 
 - Amherst, MA:  HRD Press,  2003 
 - xiii, 257 p. (looseleaf) :  ill. ;  28 cm. +  1 computer disc 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0874257379 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Service industries workers--Training of